Your satisfaction is our priority, therefore we offer you our “24h Guarantee”, 100% Risk-Free. If something happens with the corals during transport, just send us a photo within 24 hours, and we will take care of the rest!
When you make a purchase from Leonardo’s Reef, you can buy with 100% confidence. We care about the health of your new corals and try to make sure you are 100% satisfied with your purchase.
We give you the following guarantee:
If your new coral addition does not arrive or stay alive for 24 hours, or is damaged in any way during shipping, we will issue you a store credit or replacement with the same coral.
Conditions regarding the 24h Guarantee:
- You must have a reef aquarium ready to maintain corals with proper parameters (ICP).
- We strongly encourage someone to be available at the time of delivery or it will void the guarantee.
- 24h Guarantee begins on the initial delivery date and time.
- Please do not discard the coral specimen without Leonardo’s Reef authorization; doing so will void the guarantee.
- Please do not ship the coral(s) back without Leonardo’s Reef consent as this will void the guarantee.
- 24h Guarantee only applies for corals (LPS, SPS & Soft Corals).
- We will try first to replace it with the same coral. If the coral is not available, then we will issue a store credit.
- If UPS fails to deliver outside of your responsibility, we take full responsibility and the “24h Guarantee” is applied for the lost corals.
- If you lose more than 50% of the corals during shipping or inside the 24h Guarantee, we add 50% of the shipping cost to the store credit.
- No refunds on livestock, only store credit!
*Livestock credit cannot be used for shipping rates. We do not cover shipping charges.
*Discounted corals get either replacements or credit for the amount paid, not the items original price.
*Chargebacks without contacting us via email are not allowed and will void any guarantee.